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Warranty Service Request
I reside at
I have read the warranty section of my Homeowner’s Guide and believe I have a valid warrantable claim. Specifically, I am experiencing a problem with
A Bathroom Exhaust Fan
A Cabinet or Drawer
Ceramic Wall Tile (Bathroom or Kitchen)
A Countertop (e.g., Kitchen or Bathroom)
A Door or Window
An Electrical Component of My Home (e.g., Switch, Receptacle, Fixture, or Service Panel)
The Fire Safety System (e.g., Sprinkler Head or Detector)
Flooring (e.g., Hardwood, Carpet, Floor Tile)
The Garage Door/Garage Door Operator
The Heating and/or Air Conditioning System
The Kitchen Sink Food-Waste Disposal
The Plumbing System (A Fixture, Valve, or Pipe)
A Roof Issue (e.g., Leak)
Siding or Brick (Exterior “Envelope” of the Home)
Please provide specific detail(s) about the nature of the warranty service request
Important notes prior to submitting your request:
If your circumstances pose a
life-threatening emergency (such as a fire or the real potential of a fire), immediately contact the local Fire Department, via 911
If your circumstances are causing damage to property (e.g., a major plumbing leak),
take immediate measures to stop the source (e.g, valve off the source of water) and then contact the relevant EMERGENCY warranty service provider:
PLUMBING EMERGENCY Randal Lowe Plumbing (770) 423-1660
SPRINKLER SYSTEM EMERGENCY SuperHero Fire Protection (678) 804-6111
ELECTRICAL EMERGENCY Haynes Electrical Services, LLC (770) 880-7420
HVAC EMERGENCY Triad Mechanical Co. (770) 728-6257
If the emergency requires immediate clean-up services (e.g., standing water that is damaging the home), call RestoreAll, Inc. at (770) 852-1240. RestoreAll will stabilize the situation until the affected parties can determine causation, fault, and engage insurance companies, as necessary.
For routine submittals, you will be contacted by the Warranty Services administrator to discuss your submittal who will, if the issue is found (at “face-value”) to meet the terms of a valid defect, schedule a service visit.
You (or a designee) must be home for all warranty service repairs.
Defects that are cosmetic in nature
are not covered by the terms of your limited warranty and will not be addressed.
Similarly, general homeowner maintenance responsibilities (i.e., service needs not attributable to product or workmanship defects) such as changing light bulbs, addressing clogged toilets and sink drains, repairing cosmetic damage to sheet rock, replacing HVAC filters, adjusting a cabinet hinge that that has loosened, routinely sealing natural stone surfaces, etc. are not covered. Refer to your Homeowner’s Guide for a full list of exclusions.
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Warranty Service Request
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